Surgery Christmas 2019 New Year 2020 arrangements
- The surgery will be closed from Friday 20th December 2019 until Monday 13th January 2020. Please ensure you do not run out of a regular medication during this time, but if you do, you should contact your usual pharmacy where an extension may be dispensed at the sole discretion of the pharmacist (who may refuse and/or liaise with me by phone). When closed normal "after hours" arrangements apply, namely emergencies should use the 111 system or attend the Hawera Emergency Department (ED) and urgent problems that cannot wait until the practice re-opens should access the A&M clinics in New Plymouth -see a/h options.
- During office hours in the festive season you may contact the surgery on (06) 2785189 for standard advice on whom you can contact for medical care. Some years, the Practice Nurse may be available in January [but not Jan 2020] to see minor problems (eg dressing changes, vaccinations, BP checks etc), arrange urgent medication repeats if you accidently run low or to advise you on medical care options. During that time emergency and very urgent problems can and should be seen at Hawera or Base Emergency Departments as usual but less urgent problems should be discussed with the Practice Nurse who may discuss the problem with me by phone, suggest using a New Plymouth A&M clinic or make an appointment with me on my return. Some problems may well need basic investigations started (such as blood or urine tests) which the Practice Nurse may initiate.
- While ED Medical Officers either don't have General Practice vocational training and registration (so they shouldn't give GP advice) or if they do have General Practice vocational training and registration, they may decline to provide GP advice as this is not the function of an ED. However, they will always be able to give urgent or emergency advice and/or care. Most importantly however, the TDHB has decided not to support our after-hours retention, so you should not feel guilty if you do need to use the ED for urgent and/or important advice or treatment. The Medical Officers are obliged to see you if you wish them to.
- If you are not sure if you should attend the ED or travel to New Plymouth after-hours (including Statutory Holidays), you should feel free to contact 0800 Healthline (0800 611 116) and a trained nurse will advise you. Advice on After-hours services will always be available 24/7 by ringing the surgery on (06) 2785189.
- Maternity patients needing urgent attention should contact their LMC or the Maternity Unit - phone (06) 2789911.
As mentioned above, if you run low on your regular medication during my absence, your regular pharmacy MAY supply a short "extension" for regular medications but will not dispense acute "prescription only" treatments without confirmation from myself.